[Payer] is unable to pay you via Bill

If you receive an email notifying you that your payment was unable to be completed due to a bank account error, please take the following steps to fix the issue:
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1. Log into your BILL account
2. Select Customers
3. Select the Payer's name
4. Select the Payment ID
5. Select Cancel payment
6. Notify the Payer that the payment has been voided

​BILL will email a notification to your payer that the payment has not gone through. They will need to reissue the payment on their side. Please note that this could take 2-3 business days depending on the issue.